Home Financial achieves ‘Standard of Excellence’ to make The ESTAS shortlist for 2023
Home Financial, for the fourth consecutive year, has been recognised for delivering outstanding customer service to its clients by making the shortlist for ‘Mortgage Broker North West’ in the ESTAS Customer Service awards- the biggest award scheme in the UK residential property industry. In addition, Senior Adviser, Paul Critchley, has been shortlisted for the ‘People Award’, this award singles out individuals who have made a significant contribution to the industry with their customer feedback!
Home Financial has achieved the ESTAS ‘Standard of Excellence’ based on the service ratings they achieved via customer reviews submitted to the ESTAS review platform. The reviews have been completed at the end of the moving experience and ESTAS monitors service ratings over a 12 month period giving a highly accurate overview of the standard of service that’s been delivered to the customers. The ESTAS ‘Standard of Excellence’ provides a kitemark demonstrating the consistent service performance of every firm that has been shortlisted in 2023.
The ESTAS Awards honour the best, agents, conveyancers and mortgage brokers in the UK. The awards are powered by the ESTAS online customer review platform which enables property professionals to demonstrate the customer service standards they deliver for their clients. ESTAS strict verification process ensures reviews are genuine, this year’s shortlist has been calculated following the evaluation of 300,000 customer review ratings.
The regional and national winners will be announced in October at the prestigious annual ESTAS ceremony held in London. The awards will be presented by the UK’s favourite property expert Phil Spencer in front of 1,200 of the UK’s top property professionals.
Spencer said “The ESTAS Awards are based on real feedback, from real clients experiencing real service so they provide genuine proof of the service levels that a firm is delivering to clients. Now more than ever high quality customer service is crucial if home movers are going to realise their dream of getting the property they set their hearts on.”
Simon Brown, founder of ESTAS says “At ESTAS we’re creating a community for best practice property professionals who all share a passion for delivering great service and a belief that service really does matter.”
Ross Jones, Director said “We are very proud to be shortlisted for the fourth consecutive year and what makes this year especially significant is that Paul has been shortlisted for the ‘People Award’. We know clients have a choice which is why we take customer service seriously, we are really happy to continue to be recognised at The ESTAS and look forward to The ESTAS Awards ceremony in October.
For more information about ESTAS please visit www.theestas.com or call 01892 610245