Home Financial achieves the ESTAS ‘Standard of Excellence’ and Best in Postcode Award
Home Financial has achieved the ESTAS ‘Standard of Excellence’ to make the ESTAS – the biggest award scheme in the UK residential property industry, shortlist for the 5th consecutive year. In addition, they have been recognised for delivering outstanding customer service to their clients by winning a Best in Postcode Award.
The ESTAS ‘Standard of Excellence’ provides a kitemark demonstrating the consistent service performance of every firm that has been shortlisted in 2024 and is based on service ratings achieved via customer reviews submitted to the ESTAS review platform.
The ESTAS Awards honour the best, agents, conveyancers and mortgage brokers in the UK. The awards are powered by the ESTAS online customer review platform which enables property professionals to demonstrate the customer service standards they deliver for their clients. ESTAS strict verification process ensures reviews are genuine, this year’s shortlist has been calculated following the evaluation of 300,000 customer review ratings.
Achieving the ‘Standard of Excellence’, and as a Postcode winner, Home Financial has been shortlisted to win a prestigious county, regional or national trophy at the famous ESTAS Awards which take place on 18th October. The awards will be presented by the UK’s favourite property expert Phil Spencer in front of 1,200 of the UK’s top property professionals.
Spencer said “The ESTAS Awards are based on real feedback, from real clients experiencing real service so they provide genuine proof of the service levels that a firm is delivering to clients. To be shortlisted is a great achievement in itself and something every firm should be extremely proud of. It’s a direct reflection of the amazing efforts of staff to deliver exceptional service .”
Simon Brown, founder of ESTAS says “At ESTAS we’re creating a community of mortgage brokers who all share a passion for delivering great service to their clients and a belief that excellent service should be the norm not the exception.”
Ross Jones, Director of Home Financial “We are very proud to be shortlisted. We take our levels of customer service very seriously because we know clients have a choice. Hopefully we can go one step further and win at The ESTAS Awards in October.”
For more information about ESTAS please visit www.theestas.com or call 01892 610245